Customer experience is key to driving business growth and ensuring a company’s long-term success. With the right strategies in place, companies can have a positive influence on your happiest demographic. Here are some practical ways you can have your ePOS improve the customer experience.

Plan for a seamless customer journey

The most important step in improving your customer experience is ensuring that your customers have a positive journey with you. In order to drive loyalty and increase profitability, you want to make sure every interaction is as seamless as possible—so your customers can leave raving about your brand. To ensure your customers have a positive experience, you should plan ahead for all your customer journeys. From order to delivery to after-sales support, your different interactions with customers should always be thought out.

Serve from self-service kiosks and tablets

Put the available kiosks and tablets to use. You can set up self-service tablets and kiosks to allow customers to see products or use services like account management or payments. Try using signage to direct customers to self-service kiosks. If you have touchscreen computers, set them up as self-service stations so customers can place orders and make payments themselves. From this point, you can keep an eye on what customers are doing and step in if they have problems.

Measure your progress

You can use customer feedback and reporting features in your retail ePOS system to measure your progress. Review customer service ratings and reviews, and keep track of how your customer service team is performing. By tracking the results of your customer experience metrics, you’ll be able to identify areas where you need to improve.

Offer rewards and cash-back incentives

Encourage your customers to try your products or services by offering rewards and cash-back incentives. Using your retail ePOS system, you can create a loyalty program and tie rewards and cash-back to purchases. By doing so, you can encourage customers to try your products or services. Eventually, you will increase the number of customers you bring in or increase the revenue you make per customer.

Provide helpful in-store resources and employee training

A good customer experience doesn’t end with your website or in-store experience. With the right strategies in place, your online presence should be as helpful as possible, but in-store culture and training can make a huge difference. To make your in-store experience as helpful as possible, make sure all your employees are trained properly. Make sure they know how to navigate your store, help your customers, handle their complaints, and handle stock issues.


Plan for a seamless customer journey by using self-service kiosks and tablets, measure your progress using data and analytics, create an online presence to communicate with clients, offer rewards and cash-back incentives, and provide helpful in-store resources and employee training. These are things that you can work on and see customer experience improve, gradually, which is why businesses need ePOS systems. They will also improve customer loyalty and help you create a brand in the market, something that will elongate the lifecycle of your business.